Who we are
The website hinduheritage.in and mobile applications on Android and iOS platforms, namely “The Hindu Heritage” (collectively, the “Platform”), are owned and operated by Audguide Heritage Travel Private Limited, a private company incorporated in India under the Companies Act, 2013. The Company has its registered office at:
C-127 NDMC Society, NDMC Employees CGHS Ltd,
Vikas Puri, New Delhi, West Delhi, Delhi – 110018, India.
The term “Company”, “we”, “us”, or “our” refers to Audguide Heritage Travel Private Limited, including its affiliates, associates, successors, and assigns.
The Platform aims to digitize temples and religious experiences, and provide astrological and related services (the “Services”).
1. INTRODUCTION
This Privacy Policy outlines how we collect, use, store, and protect your information when you use our Platform.
This document is published in accordance with:
- Information Technology Act, 2000
- IT (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021
- Digital Personal Data Protection Act, 2023
This is an electronic record and does not require a physical or digital signature.
2. ACCEPTANCE OF TERMS
By using the Platform or Services, you:
- Agree to this Privacy Policy
- Consent to collection and use of your information
If you do not agree, please do not use the Platform.
This Privacy Policy should be read together with our Terms of Use and Refund & Cancellation Policy, which govern your use of the Platform and Services.
CHILDREN'S PRIVACY
Accounts on the Platform are for adults aged 18 or over. Children may take part only in features designed for them, such as the Navratri Kids Carnival, and only through a parent or guardian's account.
When a parent or guardian registers a child for the Navratri Kids Carnival, we collect only the child's first name and age, and we record the parent or guardian's consent at that time. We store the child's progress in the carnival (stories completed, quiz scores and activities done) with these details. One child can be registered per account.
Parents or guardians may send us photos or videos of their child's carnival activities on WhatsApp. By sending an entry, the parent or guardian confirms that they allow us to show it in the app, on our website and on our social media. Entries are stored privately, are reviewed by our team, and only selected entries are shown. We do not show a child's surname, contact details or location.
A parent or guardian can remove their child from the carnival at any time in the app. This deletes the child's details, progress and entries. Deleting the parent's account does the same. Apart from carnival features, we do not knowingly collect personal information from children under 18. If we learn that we have, we will delete it.
3. COLLECTION OF INFORMATION
3.1 Personal Information
Depending on the Services you use, we may collect the following personal information:
• Full name
• Email address
• Phone number
• Gender
• Date of birth
• Time of birth
• Place of birth
• Account profile information
• Any additional information you voluntarily provide while using our Services or contacting us
3.2 Account Information
If you create an account on the Platform, we may collect and maintain information associated with your account, including your login credentials (stored in encrypted form), account preferences, and profile information necessary to provide our Services.
3.3 Automatic Data
- IP address
- Device type and OS
3.4 Data Access
We collect only the personal and technical information necessary to provide and improve our Services, as described in this Policy.
3.5 Payment Information
We do NOT store:
- Bank details
- Card number
- CVV
3.6 WhatsApp Communications
If you sign in or sign up with your phone number, we send your verification code by WhatsApp. If you message our WhatsApp number, for example to send a Navratri Kids Carnival entry, we receive your phone number, your messages and any photos or videos you send. We use these only to reply to you, record carnival entries and send carnival reminders. You can reply STOP at any time to stop reminders. WhatsApp messages are delivered through WhatsApp (Meta Platforms), which processes them under its own privacy policy.
4. USE OF INFORMATION
We use your information to:
- Provide and improve Services
- Verify identity
- Comply with legal obligations
- Prevent fraud and misuse
We may contact users for essential service communications, as permitted under applicable regulations.
Astrological and birth-related data is used solely for providing requested services and is not used for unrelated profiling or behavioral advertising.
5. Tracking Technologies
We and our third-party service providers may use tracking technologies such as cookies, SDKs, and similar technologies to operate and improve the Platform.
These technologies help us to:
- Improve app performance and user experience
- Analyze usage patterns and app behavior
- Provide personalized content and features
- Deliver and measure the effectiveness of advertising
Third-party service providers, including analytics and advertising partners such as Google, may collect limited device and usage information through these technologies. This may include device identifiers, IP address, and interaction data. These providers operate under their own privacy policies.
You may choose to disable certain tracking features through your device settings, but some parts of the Platform may not function properly if these technologies are disabled.
6. SHARING OF INFORMATION
6.1 General Sharing
We do not sell personal data. We may share limited personal information only as described in Section 6.2 for service fulfillment or as required by law.
6.2 Service Providers
We may share your Name, Email, and Phone number with Service Providers such as priests and religious establishments (temples, math/mutt) solely for the purpose of fulfilling the booked service. This sharing occurs only when you book a service. Service Providers may retain the data only for the duration necessary to complete and record the service and shall not use it for any other purpose, including marketing or reuse beyond the specific service.
Payments related to Chadhava/Offerings are processed for facilitation of temple rituals through service providers, where applicable.
6.2A Technology Providers
We use trusted technology providers to run the Platform, including cloud hosting and storage (such as Amazon Web Services, Supabase and Vercel) and WhatsApp (Meta Platforms) for verification codes and messages. They process data only on our behalf, to provide these services.
6.3 Advertising
We may use third-party advertising and analytics services, such as Google, which may collect limited device and usage data to show relevant advertisements and measure performance.
6.4 Legal Compliance
We may disclose information:
- To comply with law
- To protect rights and safety
- To prevent fraud or illegal activity
6.5 Referrals
If you refer a person to our Platform, we may collect their name and contact details from you solely for the purpose of sending a one-time invitation or communication related to the referral. Such information will not be used for marketing or any unrelated purpose unless the referred person independently registers or provides consent.
6.6 Third-Party Links
We are not responsible for privacy practices of external websites.
6.7 Log Data
We may collect:
- Time/date logs
- Device info
- App usage data
Log data is collected for security, analytics, and improving app performance.
7. SECURITY
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your data.
In the event of a data breach that affects your personal information, we will notify you as required under applicable law.
We process personal data to provide and improve our Services, comply with legal obligations, and prevent fraud and misuse.
8. DATA RETENTION
We retain data only as long as necessary for:
- Service delivery
- Legal compliance
- Fraud prevention
Navratri Kids Carnival entries that are not selected for display are deleted within 12 months after the carnival ends.
Upon verified request, we will delete your personal data unless retention is required for legal compliance or fraud prevention.
You may request deletion via email: surbhi@hinduheritage.in
Service providers are contractually required to use data only for service fulfillment.
8A. INTERNATIONAL USERS
Hindu Heritage welcomes users from around the world. If you access or use the Platform from outside India, you acknowledge and agree that your personal information may be transferred to, stored, and processed in India, where our servers or service providers may be located.
By using the Platform, you consent to such transfer, storage, and processing of your information in accordance with this Privacy Policy and applicable laws.
9. YOUR RIGHTS
Depending on applicable law, you may have the following rights regarding your personal information:
9.1 Access Your Information
You may request access to the personal information we hold about you by contacting us at surbhi@hinduheritage.in.
9.2 Withdraw Consent
Where processing is based on your consent, you may withdraw your consent at any time by contacting us. Withdrawal of consent may affect our ability to provide certain Services.
9.3 Account Deletion
You can delete your account yourself in the app. On the home screen, tap the menu icon (☰) at the top, choose Profile, then tap Delete my account and confirm with the code we send you. This permanently deletes your account and the data linked to it, including your saved temples, any child registered for the Navratri Kids Carnival, and their progress and entries.
If you cannot access the app, email surbhi@hinduheritage.in from the email address (or with the phone number) on your account, and we will delete it within 7 days. We may keep limited records where the law requires it, or for fraud prevention and dispute resolution.
9.4 Data Correction
If any of your personal information is inaccurate or incomplete, you may request that we update or correct it by contacting us at surbhi@hinduheritage.in.
10. POLICY UPDATES
We may update this policy from time to time. Changes take effect upon posting.
11. GRIEVANCE OFFICER
Name: Surbhi Gupta (CEO)
Phone: +91 63614 96368
Contact Email: surbhi@hinduheritage.in
We aim to:
- Acknowledge all queries within 24 hours
- Resolve most requests within 7 days, depending on the nature and complexity of the issue
12. CONTACT
For privacy-related queries, please contact:
surbhi@hinduheritage.in
DECLARATION
Last Updated: 04 October 2026
Registered Office Address:
C-127 NDMC Society, NDMC Employees CGHS Ltd,
Vikas Puri, New Delhi, West Delhi, Delhi – 110018, India