At The Hindu Heritage, we strive to provide a seamless and spiritually fulfilling experience across all our services, including but not limited to Puja Services, Chadhava Seva, and Astrology Consultations.
We understand that unforeseen circumstances may arise. This policy outlines the conditions under which cancellations, rescheduling, and refunds may be permitted.
This Refund & Cancellation Policy forms part of the Hindu Heritage Terms of Use and should be read together with our Privacy Policy. By booking or using our Services, you agree to this Policy in addition to the Terms of Use.
1. GENERAL POLICY & CONTACT
All cancellation, rescheduling, and refund requests must be submitted via:
Contact Email: surbhi@hinduheritage.in
Phone: +91 63614 96368
Each request will be reviewed on a case-by-case basis in accordance with this policy.
Wherever possible, users are encouraged to opt for rescheduling instead of cancellation.
We aim to:
- Acknowledge all queries within 24 hours
- Resolve most requests within 7 days, depending on the nature and complexity of the issue
2. PUJA SERVICES (ONLINE / OFFLINE)
2.1 Cancellation by User
Cancellations made at least 48 hours before the scheduled service may be eligible for:
- Full refund, or
- Free rescheduling
Cancellations made within 48 hours of the scheduled service:
- May not be eligible for a refund
- Rescheduling may be offered at the Company’s discretion
2.2 Once Service is Initiated
No refund will be applicable once:
- The puja/service has commenced, or
- A priest/service provider has been assigned and preparation has begun
3. CHADHAVA / OFFERINGS / TEMPLE SERVICES
Processing of Chadhava services begins immediately upon confirmation.
Once a temple offering or Chadhava service has been confirmed and processed, it is generally non-cancellable and non-refundable due to the religious, ritual, and logistical nature of the service.
Chadhava/Offerings represent amounts collected from users for facilitating religious rituals and offerings at temples/service providers. The Company acts as a facilitation platform and retains a service/processing fee, while the remaining amount is remitted to the respective temple or service provider.
4. ASTROLOGY CONSULTATIONS
If canceled at least 24 hours before the scheduled consultation:
- Eligible for refund or rescheduling
If canceled within 24 hours or missed:
- May not be eligible for refund
- Rescheduling may be provided subject to availability
If the assigned astrologer is unavailable:
- A full refund or rescheduling option will be provided
5. FAILED / DUPLICATE PAYMENTS
In case of:
- Failed transactions
- Duplicate payments
- Technical processing errors
Users will be eligible for a full refund.
Refunds will be processed within 7–10 business days to the original payment method or via bank transfer, where applicable.
6. SERVICE ISSUES
If a user experiences:
- Service not delivered
- Significant delay
- Service quality concerns
The user may contact us for review.
Based on assessment, we may provide:
- Full refund
- Partial refund
- Rescheduling of service
7. REFUND PROCESS
- Approved refunds will normally be processed within 7–10 business days from the date the refund is approved.
- Refunds will be issued to the original payment source wherever reasonably possible. Where this is not feasible, refunds may be processed through bank transfer, UPI, or another mutually agreed payment method.
- The Company is not responsible for delays caused by banks, payment service providers, UPI networks, or other financial institutions.
8. FORCE MAJEURE
The Company shall not be liable for refunds or cancellations due to circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Government restrictions or legal orders
- Pandemics or public health emergencies
- Closure of temples or service locations
In such cases, rescheduling may be offered where feasible.
9. POLICY UPDATES
The Company reserves the right to modify or update this policy at any time. Any changes will apply prospectively to future bookings.
Last Updated: 25 March 2026